Support & FAQ
If you have any additional questions or need further assistance, please don’t hesitate to reach out to our friendly customer support team at [email address] or by calling [support phone number]. We’re here to help make your camping experience exceptional!
How can we help you?
The resort opens at 7:30 am for walk-ins. This means that if you don’t have a prior reservation, you can visit the resort and enjoy its facilities and services starting from that time. Keep in mind that the specific services and amenities available at the resort may vary, so it’s a good idea to check with the resort for any specific details or requirements you need to know before your visit. Enjoy your time at the resort!
If you want to make a reservation or have any inquiries, you can either send a private message to our Facebook page or call us at the provided phone numbers:
- Send a private message to the resort’s Facebook page.
- Call the resort at +63 917 130 2893 or (046) 4097677.
To secure a reservation, please keep in mind that a 30% deposit is required. It’s also important to note that reservations are on a first-come, first-served basis, so the first person to pay the deposit will reserve the spot. Make sure to clarify any details or questions you may have when you contact them.
Standard check-in time is around 2:00 PM, and “standard check-out” time is around 12:00 PM (noon).
It’s a good practice to arrive close to the check-in time or later if you want to ensure that your room is ready when you arrive. Similarly, be prepared to check out by 12:00 PM on the day of your departure to avoid any additional charges or inconveniences.
If you have specific requirements or need to adjust these times, it’s advisable to contact the resort in advance to see if they can accommodate your request or offer any late check-out options if needed.
The rooms and dormitories can host a maximum of 320 individuals, while the campsite can accommodate up to 125 tents, with each tent accommodating four people.
Absolutely, practicing good camping etiquette ensures a positive experience for everyone sharing the outdoors. Here are some essential guidelines to follow:
1. Leave No Trace: Pack out everything you bring in, including trash and waste. Minimize your impact on the environment by leaving the campsite as you found it.
2. Respect Quiet Hours: Be mindful of other campers’ need for peace and quiet during designated hours. Keep noise levels down, especially during early mornings and late evenings.
3. Campsite Selection: Choose established campsites whenever possible. Avoid disturbing vegetation and wildlife by setting up your camp at least 200 feet away from lakes, streams, and trails.
4. Fire Safety: Follow local fire regulations. If campfires are allowed, use established fire rings and keep fires small. Always fully extinguish fires before leaving the area.
5. Respect Wildlife: Observe wildlife from a distance and avoid feeding them. Human food can harm animals and alter their behavior.
6. Minimize Noise: Keep voices down and avoid playing loud music. The sounds of nature are part of the camping experience, so let others enjoy them too.
7. Pack Out Trash: Bring trash bags and take all your waste with you. Never leave trash, food scraps, or litter behind.
8. Be Mindful of Others: Give fellow campers space and privacy. Keep your pets under control and clean up after them.
9. Follow Trail Etiquette: Stay on marked trails to prevent erosion and damage to delicate ecosystems. Yield the trail to hikers going uphill and practice “leave no trace” principles on the trail as well.
10. Use Portable Toilets: If there are no restroom facilities, use established portable toilets or dig a small hole at least 200 feet from water sources. Cover the hole afterward.
11. Use Biodegradable Soap: If washing dishes or yourself in natural water sources, use biodegradable soap to minimize environmental impact.
12. Campfire Safety: If campfires are permitted, ensure they are small, well-contained, and extinguished before leaving the area. Use designated fire rings when available.
13. Be Prepared: Plan ahead by checking weather forecasts, trail conditions, and local regulations. Carry essential gear and supplies to ensure a safe and comfortable trip.
14. Educate Yourself: Learn about the specific rules and guidelines for the area you’re camping in. Different locations might have unique regulations.
Practicing good camping etiquette not only preserves the beauty of nature but also ensures that everyone can enjoy the outdoors for years to come. By respecting the environment and your fellow campers, you contribute to a positive and sustainable camping experience.